Support

Premier Locks continues to focus on helping our customers successes.

Our mission is to provide a world-class shopping experience, the best selection of products and exceptional customer service.

Understand Product Options

Premier Lock® offers a wide variety of residential, commercial, & high-security products to meet all your security professional needs. Our dedicated professional locksmith line includes: Smart Mechanical Locks, Grade 2 Door Knobs & Levers, Grade 3 Combo Locksets, Deadbolts, Lever Handles, UL-Listed Door Hardware, Rim/Mortise Cylinders, Mortise/Mortise Gate Locks, Narrow Stile Locks, and much more.

Product Warranty Information

Premier Lock® extends a two-year limited warranty to the original user of our products against mechanical or finish defects. If there is an issue with our product, we will make sure to take the necessary steps to provide you with a replacement and ensure customer satisfaction. We reserve the right to deny warranty claims if a proof of purchase is not provided. Damage by misuse, abuse, or alteration will not be covered under this warranty. Please contact us for further assistance.

Customer Service

Free Shipping

Free Shipping Promo

Premier Lock® offers free standard shipping and handling for all orders placed in the contiguous United States over $49. Shipping costs to Canada, Alaska, Hawaii, and Puerto Rico vary based on the weight, dimensions, and method of delivery of your order.

Standard, Processing, Shipping and Handling

Once your payment is received, our shipping department will process your order. Orders are usually shipped within 24 hours of receiving your order. We will determine the best shipping method to be used for your order.

We use all major carriers such as FedEx, UPS and USPS. Once your order is shipped, you will receive a confirmation via email or text with your tracking number.

Shipping Rates

Premier Lock charges dealers and distributors a flat fee of $7.99 for orders under $49 in the contiguous United States. Once your order is shipped, you will receive a confirmation email with the tracking details. For international shipping, please contact: sales@premierlocks.com and we will do our best to accommodate your needs.

Shipping Locations

We offer worldwide shipping. Please contact us for more details if you would like for an order to be shipped outside of the United States.

Frequently Asked Questions

Register or Open Acount

Registered customers will gain access to pricing, inventory, and account tools. If you would like to place an order online, you must register for an account. Only registered security professionals may purchase through are website, so new customers are required to provide information about their business. It may take up to 24 hours to get approved by one of our associates and for your account data to be fully synchronized.

Once you login to your account, you will have access to your preferential pricing, orders, invoice history, saved shopping lists, and other helpful information to assist with your shopping experience.

Quickly and easily manage your favorite items by accessing My Shopping List. Save your frequently purchased and favorite items based on your needs. Duplicate lists and add/remove items with ease to help manage reordering your favorite items.